Privacy Policy

1. Who we are

Njoy Pool Villa (we, our, us) provides short-stay hospitality services in Si Racha, Chonburi, Thailand.

2. Information we collect

• Guest contact details (name, phone number, email, messaging ID)
• Booking details (dates, guest count, special requests)
• Payment and deposit records (transaction references, amount, status)
• Communication records for support and booking confirmation
• Basic website usage data (analytics, device/browser data)

3. How we use information

• Process and confirm reservations
• Provide check-in, stay, and customer support services
• Prevent fraud, misuse, or unauthorized access
• Comply with legal, accounting, and tax obligations
• Improve service quality and website experience

4. Sharing of information

We do not sell personal data. We may share information only when necessary with:

• Payment providers and banking partners for transaction processing
• Platform partners (if booking originates via OTA platforms)
• Service providers supporting operations (hosting, analytics, messaging tools)
• Authorities when required by law or legal process

5. Data retention

We retain guest and booking records only as long as needed for operations, legal compliance, dispute handling, and financial reporting.

6. Security

We apply reasonable administrative and technical safeguards to protect personal information. No internet transmission or storage is 100% secure.

7. Cookies and analytics

Our website may use cookies and analytics tools to understand usage patterns and improve performance. You can control cookies via your browser settings.

8. Your rights

Subject to applicable law, you may request access, correction, or deletion of data.

9. Contact

• Phone: +66 87 236 2364
• LINE OA: @njoypoolvilla
• Email: [email protected]